Terms and Conditions

Last Updated: 2 July 2025

1. Introduction

1.1 These General Terms and Conditions (“Terms”) set out the rules for using EnergyCasino (“the Casino”, “we”, “us”, “our”).

1.2 By creating an account, logging in, or otherwise using any service provided by the Casino, you confirm that you have read, understood and accepted these Terms along with our Privacy Policy, Responsible Gaming Policy and any other policies referenced herein.

1.3 If you disagree with any provision of these Terms, you must not use the Casino.

2. Terminology

  • Player / User / You: A natural person who registers or plays at the Casino.
  • Account: The personal gaming account opened and maintained by a Player.
  • Games: All casino, live-dealer and other gaming products offered by the Casino.
  • Operator: The company that owns and operates the Casino and provides the Games.
  • Bonus: Any promotional incentive, including free spins, bonus credits or similar rewards.

3. Player Eligibility

3.1 Only individuals aged 18 years or the minimum legal gambling age in their jurisdiction (whichever is higher) may play.

3.2 You are solely responsible for ensuring that remote gambling is lawful where you reside.

3.3 Employees of the Operator and their immediate family members, as well as subsidiaries, agents and partners, are prohibited from opening an account or participating in the Games.

4. Opening an Account

4.1 Only one account per person, household, IP address or device is permitted.

4.2 During registration, you must provide true, complete and current information, including your name, address, date of birth, email and payment details.

4.3 You are responsible for keeping your username and password secure and confidential.

4.4 We may verify your identity at any time and request documents such as a valid photo ID, recent utility bill or proof of payment method.

4.5 Accounts created with false or misleading information will be closed and any winnings forfeited.

5. Account Maintenance

5.1 You are fully responsible for all actions carried out through your Account.

5.2 Please keep your personal details up to date.

5.3 You may close your Account at any time by contacting Customer Support.

5.4 We reserve the right to suspend, restrict or close Accounts at our sole discretion, particularly in cases of suspected fraud, collusion or breach of these Terms.

5.5 If you forget your password, you can reset it via the “Forgot Password” tool or by contacting support.

6. Deposits

6.1 Deposits must be made using payment instruments registered in your own name.

6.2 Minimum and maximum deposit limits apply; refer to the Banking page for details.

6.3 We do not charge fees on deposits, though your payment provider may.

6.4 We are not a financial institution and do not grant credit.

6.5 Funds must be used for wagering; suspicious or irregular deposit activity may result in account suspension.

7. Withdrawals

7.1 Wherever possible, withdrawals will be processed to the same payment method used for deposits.

7.2 Withdrawal limits (minimum and maximum) apply; see the Banking page for specifics.

7.3 All withdrawal requests are subject to verification checks, and we may request identification documents before processing.

7.4 We endeavour to process withdrawals promptly but accept no liability for delays caused by external payment providers.

7.5 To withdraw your full balance and close your Account, please contact Customer Support.

8. Inactive and Dormant Accounts

8.1 An Account with no login activity for six consecutive months is classified as inactive.

8.2 Inactive Accounts may incur a monthly administrative fee deducted from the remaining balance.

8.3 You will be notified before any such fee is applied.

8.4 Accounts with a zero balance may be closed after a period of inactivity.

8.5 If your Account is dormant, you can reactivate it by contacting support.

9. Responsible Gaming

9.1 We promote responsible play and provide tools such as deposit, loss and session limits, as well as self-exclusion.

9.2 If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.

9.3 For further information and external resources, visit our Responsible Gaming page.

10. Forbidden Conduct

10.1 You must not engage in fraudulent, collusive or illegal activity, including but not limited to:

  • Money laundering
  • Using bots or automated software
  • Cheating or manipulating games
  • Opening multiple accounts
  • Employing VPNs or proxies to bypass regional restrictions

10.2 We may suspend or close Accounts and withhold funds where misconduct is suspected.

10.3 Sharing your Account or allowing someone else to play on your behalf is strictly prohibited.

11. Bonuses & Promotions

11.1 All bonuses and promotions are subject to specific terms and wagering requirements published on the Promotions page.

11.2 Bonus abuse – including operating multiple Accounts or colluding with other players – is prohibited.

11.3 We reserve the right to cancel or reclaim bonuses if abuse or technical manipulation is suspected.

11.4 Free spins, bonus funds and other promotions may carry expiry dates and game restrictions.

12. Game Integrity

12.1 All Games are supplied by certified providers and run on random number generators to ensure fairness.

12.2 We may void wagers or winnings arising from technical errors, malfunctions or breaches of these Terms.

13. Limitation of Liability

13.1 We accept no liability for losses or damages resulting from the use of our services, including technical failures, delays, interruptions or errors.

13.2 You play entirely at your own risk. Our maximum liability shall not exceed the amount of your most recent deposit.

13.3 We are not responsible for the content or security of any third-party websites linked from the Casino.

14. Privacy and Data Security

14.1 Your personal information is collected and processed in accordance with our Privacy Policy.

14.2 We employ industry-standard security measures to safeguard your data.

14.3 For full details, please review our Privacy Policy.

15. Intellectual Property

15.1 All trademarks, logos, text and other material displayed are owned by us or our licensors.

15.2 No content may be copied, reproduced or modified without our prior written consent.

16. Complaints & Disputes

16.1 If you have a complaint, please contact Customer Support.

16.2 We will make every effort to resolve issues promptly and fairly.

16.3 If you are dissatisfied with our decision, you may escalate the dispute to an independent ADR service or the relevant regulator.

16.4 All complaint correspondence must be in writing.

17. Amendment of Terms

17.1 We reserve the right to modify these Terms at any time.

17.2 Material changes will be communicated to you, and continued use of the Casino after such notice constitutes acceptance of the revised Terms.

17.3 You should review these Terms regularly to stay informed of any updates.

18. Contact

For questions, assistance or to exercise your rights under these Terms, please contact:

By opening an Account and playing at EnergyCasino, you confirm that you have read, understood and agree to these Terms and Conditions.