Responsible Gaming at EnergyCasino

EnergyCasino is dedicated to promoting a safe, enjoyable play for every customer. Gaming is meant to be a light-hearted pastime, yet we understand that, for some, it can turn into a compulsive behaviour with serious consequences. Our priority is to create a secure space and supply practical tools so you can always keep your play under control.

Your Responsible Gambling Toolkit

Take advantage of these in-account features whenever you need a little help managing your activity:

  • Deposit Caps – Choose daily, weekly, or monthly limits on the amount you can add to your balance.
  • Stake & Loss Limits – Set upper bounds on how much you can wager or lose within a chosen period.
  • Session Timers – Pre-select how long you wish to stay logged in and receive a reminder when the time is up.
  • Time-Out / Self-Exclusion – Lock yourself out for as little as 24 hours or as long as 30 days (and longer if required).
  • Permanent Account Closure – Ask our team to close your profile forever if you decide to stop gambling altogether.

Spotting the Signs of Problem Play

Fun should always be the main goal. If any of the points below sound familiar, it may be time to act:

  • Chasing losses or gambling purely to win money back
  • Borrowing funds or selling possessions to finance bets
  • Spending longer or staking more than you planned
  • Ignoring work, school, or social duties because of gambling
  • Arguing with people close to you about your play
  • Using money meant for rent, bills, or groceries to gamble
  • Constantly thinking about the next session or wager

Answering “yes” to even one of these questions suggests you should pause, use our tools, and seek professional help before the issue escalates.

Responsible Gambling Tips

  • Fix a loss limit before you begin and never go beyond it.
  • Remember: gambling is entertainment, not a cash-making strategy.
  • Never gamble with borrowed money.
  • Set an alarm and take regular breaks.
  • Mix gaming with other hobbies and social activities.
  • Avoid playing when stressed, upset, or under the influence.
  • Only use discretionary income—never essential funds.

Self-Assessment & Support

Need clarity on your habits? Complete our anonymous self-assessment quiz inside your account. For personalised advice, contact our Responsible Gambling Team at [email protected] or start a Live Chat—someone is available around the clock.

Account Closure & Self-Exclusion

  • Short Time-Out – Suspend access for 24 hours up to 30 days.
  • Permanent Self-Exclusion / Closure – Email [email protected] or speak with Live Chat to deactivate your profile indefinitely.
  • Withdraw Remaining Funds – Please request a payout of any balance before closing the account.
  • Reactivation – We may reopen an account closed for non-problem-gambling reasons after a thorough review. For your protection, we reserve the right to refuse reactivation if we believe continued play might be harmful.

Keeping Minors Safe

We enforce a strict 18+ policy and encourage you to:

  • Install parental-control software such as Net Nanny or Qustodio.
  • Store login and payment details somewhere children can’t access.
  • Log out whenever you leave your device unattended.
  • Disable password auto-fill functions.

For broader advice on child internet safety, visit betterinternetforkids.eu.

Help for Gambling Addiction

If you—or someone you care about—needs professional assistance, please reach out to:

You can also install BetBlocker to block access to gambling sites across your devices. For confidential guidance at any time, write to [email protected].

Contact Us

Questions about safe play? Email [email protected] or contact Customer Support via Live Chat.

Remember: gambling should always be fun. Stay in control, play responsibly, and never hesitate to ask for help.