Privacy Policy

This document outlines how EnergyCasino (referred to as “we,” “us,” or “our”) handles your personal data. It details the collection, application, storage, and sharing of your information when you utilize our website and its services. Your use of our services signifies your agreement with the practices detailed herein. If you disagree with this policy, please refrain from using our services.

1. Who Controls Your Data?

The entity responsible for managing your data is Probe Investments Limited, with a registered address at Suite 109, Level 4, Sir William Reid Street, Gzira, GZR1033, Malta. For any inquiries regarding privacy, you may reach our Data Protection Officer at [email protected].

2. Data We Gather

We may gather and process the following categories of your data:

  • Full name (name and surname)
  • Email address
  • Phone number
  • Physical address
  • IP address
  • Personal details like date of birth and gender
  • Information about the technical specifications of your device
  • Data on your service usage (time, method, and location of access)
  • Details related to your account registration and profile
  • Transaction records for deposits and withdrawals
  • Any other information you voluntarily provide while using our services or contacting us
  • Sensitive data, such as ethnicity or health information, should you decide to provide it
  • Verification documents required for identity confirmation and legal compliance
  • Information from third-party sources used for responsible gaming and fraud prevention

3. How Your Data is Used

Your personal information is utilized for the following purposes:

  • To create and maintain your account and deliver our services
  • To confirm your age and identity
  • To handle all payment transactions, including deposits and withdrawals
  • To meet our legal and regulatory requirements, such as anti-money laundering and responsible gaming protocols
  • To send you communications regarding your account, service updates, and policy changes
  • To manage promotions, bonuses, and competitions
  • To conduct marketing activities, based on your consent
  • To customize your user experience and tailor our communications
  • To enhance our services and internal policies
  • For analytical and statistical analysis
  • To monitor all transactions for security purposes and to prevent fraud

4. Our Legal Grounds for Processing

We process your data in strict compliance with current laws, such as the GDPR, the Data Protection Act of Malta, and specific gaming regulations. The legal grounds for processing include your given consent, the fulfillment of a contract, legal requirements, or our legitimate business interests.

5. How Long We Store Your Information

Your personal data is retained only for the duration necessary to fulfill the purposes stated in this policy and to adhere to legal mandates. As a general rule, your information is kept for up to five years following the closure of your account or your last activity, unless a longer period is required by law for matters like self-exclusion or active investigations.

6. Your Marketing Preferences

Upon receiving your consent, we may send you marketing materials about our services or those offered by our partners. You have the option to manage your communication preferences or opt-out entirely at any moment through your account settings or by using the unsubscribe link in our messages.

7. Use of Cookies and Tracking Tools

We employ cookies and similar tracking tools to:

  • Ensure the functionality and security of the website
  • Store your personal preferences
  • Analyze website traffic to improve performance
  • Provide you with relevant advertising

You can control your cookie settings via your web browser. Please note that some cookies are essential for the proper functioning of the website.

8. Disclosure of Data to Third Parties

Your data may be shared with the following parties:

  • Our service providers, such as payment processors and software vendors
  • Law enforcement and regulatory bodies
  • Agencies specializing in identity verification and fraud prevention
  • Other companies within our corporate structure
  • Any third party to whom you have authorized us to release your data

Should your data be moved outside the European Economic Area (EEA), we guarantee its protection through measures like Standard Contractual Clauses or other approved safeguards.

9. Securing Your Personal Data

We utilize robust technical and organizational measures to safeguard your personal data from unauthorized access, accidental loss, or potential misuse.

10. Your Data Protection Rights

You possess several rights concerning your personal data:

  • The right to be informed on how your data is being used
  • The right to access the data we hold about you
  • The right to correct any data that is inaccurate or incomplete
  • The right to erasure (the "right to be forgotten") under specific conditions
  • The right to limit or object to the processing of your data in certain situations
  • The right to data portability
  • The right to withdraw your consent at any time, which will not affect prior processing
  • The right not to be subjected to automated decisions that have a significant impact on you

To exercise any of these rights, please get in touch with us at [email protected].

11. Updates to This Policy

This Privacy Policy may be updated periodically. We recommend you review it on a regular basis. Your continued use of our services following any amendments constitutes your acceptance of the revised policy.

12. Filing a Complaint

If you have any concerns regarding our handling of your data, please contact us first at [email protected]. You also retain the right to file a complaint with your national data protection authority.

Last updated: 02.07.2025